Comments on: Shopping for a new Cable Broadband Internet Provider http://aboutmyrecovery.com/2006/09/22/shopping-for-a-new-cable-broadband-internet-provider/ Parenting, Health, Wellnes, Family& New Media Fri, 19 Mar 2010 13:37:33 -0400 http://wordpress.org/?v=abc hourly 1 By: Mark http://aboutmyrecovery.com/2006/09/22/shopping-for-a-new-cable-broadband-internet-provider/comment-page-1/#comment-282489 Mark Sun, 13 Sep 2009 15:54:27 +0000 http://aboutmyrecovery.com/2006/09/22/shopping-for-a-new-cable-broadband-internet-provider/#comment-282489 I just started using My Destiny for about 2 months. My plan is Php 999/month and during the first few weeks, i was amazed at the download speeds. But after that I've seen it go down to even 10 kbp/s They keep saying it's because of the Taiwan Hurricane incident. But c'mon that was a long time ago. The technicians could not give me a straight answer. So i can't say they are the best. I just started using My Destiny for about 2 months. My plan is Php 999/month and during the first few weeks, i was amazed at the download speeds.
But after that I’ve seen it go down to even 10 kbp/s They keep saying it’s because of the Taiwan Hurricane incident. But c’mon that was a long time ago. The technicians could not give me a straight answer.

So i can’t say they are the best.

]]> By: jon http://aboutmyrecovery.com/2006/09/22/shopping-for-a-new-cable-broadband-internet-provider/comment-page-1/#comment-280746 jon Sat, 13 Jun 2009 02:29:07 +0000 http://aboutmyrecovery.com/2006/09/22/shopping-for-a-new-cable-broadband-internet-provider/#comment-280746 GLOBE HAS THE WORST TECH SUPPORT... I've been a globe inove subscriber for a couple of years but their technical support pisses me off... There was a time that it took 45 days before their technicians did an on site visit and fix the problem. I've had like 15 times of failed connections and it took away 5months of my internet connection. I am in a P999 plan with 1.5mbps, one of the cheapest but service is ONE OF THE WORST... I won't recommend GLOBE as your broadband provider. GLOBE HAS THE WORST TECH SUPPORT…

I’ve been a globe inove subscriber for a couple of years but their technical support pisses me off…

There was a time that it took 45 days before their technicians did an on site visit and fix the problem.

I’ve had like 15 times of failed connections and it took away 5months of my internet connection. I am in a P999 plan with 1.5mbps, one of the cheapest but service is ONE OF THE WORST…

I won’t recommend GLOBE as your broadband provider.

]]> By: Don Rieb http://aboutmyrecovery.com/2006/09/22/shopping-for-a-new-cable-broadband-internet-provider/comment-page-1/#comment-276048 Don Rieb Wed, 18 Feb 2009 08:35:37 +0000 http://aboutmyrecovery.com/2006/09/22/shopping-for-a-new-cable-broadband-internet-provider/#comment-276048 Well after watching my speed go up and down, I noticed for long time it fast after 11-12 midnight and slowed down after 7-8am again. I called there support again and told them I know they are overselling there DSL that the backbone is overloaded at peak times. Especially the week ends, I have to wait even longer. After monitoring this for a while it just way to obvious. Now sometimes it faster during the day, took 1 and 1/2 months of calling up and complaining. So I check my speed at am hours and notice it more then I should get. They simply compensated my speed so it be faster during the day, but still during the day it not what I should be getting. I need my DSL for business so thinking to switch to Globe but will have to move to get it. Now I meet a guy not far from me that said he has Smart Bro DSL wire. I thought they only had satellite I told him. A friend down the street got there Satellite and he said, it disconnects and reconnects a lot. I asked him if that was at times when a lot of clouds or rain and he said no. I am a HAM operator so had to learn a lot about radio signals to get the HAM radio license. But at the high frequency they use, it should penetrate most weather conditions. You guys and gals can check your speed at different server locations around the glob at http://www.speedtest.net and also see a comparison chart to all the Internet Provider services in different locations of the country, world. If you have a web site you can even get there speed test to put on your site. Good luck to everyone. I think my next step is to check out Smart Bro again or move and get glob. geez, DSL is controlling my life and were I have to live. OMG Well after watching my speed go up and down, I noticed for long time it fast after 11-12 midnight and slowed down after 7-8am again. I called there support again and told them I know they are overselling there DSL that the backbone is overloaded at peak times. Especially the week ends, I have to wait even longer. After monitoring this for a while it just way to obvious. Now sometimes it faster during the day, took 1 and 1/2 months of calling up and complaining. So I check my speed at am hours and notice it more then I should get. They simply compensated my speed so it be faster during the day, but still during the day it not what I should be getting.

I need my DSL for business so thinking to switch to Globe but will have to move to get it. Now I meet a guy not far from me that said he has Smart Bro DSL wire. I thought they only had satellite I told him. A friend down the street got there Satellite and he said, it disconnects and reconnects a lot. I asked him if that was at times when a lot of clouds or rain and he said no. I am a HAM operator so had to learn a lot about radio signals to get the HAM radio license. But at the high frequency they use, it should penetrate most weather conditions.

You guys and gals can check your speed at different server locations around the glob at http://www.speedtest.net and also see a comparison chart to all the Internet Provider services in different locations of the country, world. If you have a web site you can even get there speed test to put on your site.

Good luck to everyone. I think my next step is to check out Smart Bro again or move and get glob. geez, DSL is controlling my life and were I have to live. OMG

]]> By: Bemin Abibuag http://aboutmyrecovery.com/2006/09/22/shopping-for-a-new-cable-broadband-internet-provider/comment-page-1/#comment-275272 Bemin Abibuag Tue, 10 Feb 2009 13:14:16 +0000 http://aboutmyrecovery.com/2006/09/22/shopping-for-a-new-cable-broadband-internet-provider/#comment-275272 You are absolutely RIGHT! Your experience is a common one especially for internet owners like me. Yeah, they don't give outright and clear answers to your queries. After talking to them, you are left still wondering what's really the problem and there's nothing you can do but wait for their line to be "repaired" or reconnected. Users are at their mercy. One thing annoying is that they are industrious in sending their billings yet we get very poor service. They knew their faults but they don't voluntarily give discounts/rebates for their internet line downtimes. Our gov't is seemingly numb or unconcern on this matter. We don't see proactive actions to address this problem. They are so busy keeping their high profile but undeserved positions yet neglecting their required functions. What a pity for Filipinos... You are absolutely RIGHT! Your experience is a common one especially for internet owners like me. Yeah, they don’t give outright and clear answers to your queries. After talking to them, you are left still wondering what’s really the problem and there’s nothing you can do but wait for their line to be “repaired” or reconnected. Users are at their mercy. One thing annoying is that they are industrious in sending their billings yet we get very poor service. They knew their faults but they don’t voluntarily give discounts/rebates for their internet line downtimes.

Our gov’t is seemingly numb or unconcern on this matter. We don’t see proactive actions to address this problem. They are so busy keeping their high profile but undeserved positions yet neglecting their required functions. What a pity for Filipinos…

]]> By: Don http://aboutmyrecovery.com/2006/09/22/shopping-for-a-new-cable-broadband-internet-provider/comment-page-1/#comment-274878 Don Tue, 27 Jan 2009 08:46:38 +0000 http://aboutmyrecovery.com/2006/09/22/shopping-for-a-new-cable-broadband-internet-provider/#comment-274878 I don't see anybody mention DIGITAL. I have had them for 2 years in a second class neighborhood. I had to pay p2400 once just so they could install extra wire. Globe is out here in GMA but don't service my area. The line kept getting stolen for the copper wire so I moved 2 times and now that this problem is solved I get a new one. The speed is only fast between 11pm and 8am. That is when the Internet Cafe's open and close. I call them every other day now for 1 month and just get the run around, I told them it must be they overselling there internet connections. Other then those problems, I have not had the ones other mention in this blog like the line drop DC, when you pick up the phone to use it. It has went out then on a gain after a few hours of interruption, and I think they just installing somebody else connection, one time they took mine off and gave it to somebody else by accident. The tech told me that, seems he should be working at a bank to be so honest like that. I find, if you want to know whats going on with your line ask a tech, go to the office and wait around for one if you have too, but you don't get strait answers by phone or the billing guys at the office. Instead of a honest I don't know, it is a they be out today or tomorrow to fix, connect, etc. your line? Next week, same thing. You get Useless information. Did the tech test your speed at http://dslspeedtest.digitelone.com/ (That is DIGITEL of course it is fast from you to there office, but as I told them, what about after that, everything so slow as the Internet backbone of your so congested). Try this place instead: http://www.speedtest.net/ I went there and showed the tech and they call back up again to there head office to tell them. You can't always rely on them, they pretend to know what they doing so you don't think unprofessional about them, but in long run you figure out just how unprofessional they are, lies and steeling are short term conditions and they going to loose in the end when all there customers go some place else. They get new ones and the old faithful ones move away because it so congested and slow. I lived in the USA, C0MCAST 8 GIG cable!!! for $45 per month. Never problems. Go to a page and it is like you just loaded it up from your hard drive. Ameritch DSL 768K $19.95 p940. so about the same as PH. I am a tech, and talked to some people at big servers around. They say China has the best Internet. I read that Philippines is getting good because of there coral riffs so easy to lay fiber optic cable. If you want to test your connection the best to get is Visual Trace Rout, you can download it from the Internet. It will show you what servers you going through. In fact I found some phone numbers and email addresses of DIGITAL that they not give out, so good place if you trying to get in touch. Yep, DIGITAL has no email address other then the one I found, they don't give one out. They give you service but it is slow, up to 1 week. I don’t see anybody mention DIGITAL. I have had them for 2 years in a second class neighborhood. I had to pay p2400 once just so they could install extra wire. Globe is out here in GMA but don’t service my area. The line kept getting stolen for the copper wire so I moved 2 times and now that this problem is solved I get a new one. The speed is only fast between 11pm and 8am. That is when the Internet Cafe’s open and close. I call them every other day now for 1 month and just get the run around, I told them it must be they overselling there internet connections.

Other then those problems, I have not had the ones other mention in this blog like the line drop DC, when you pick up the phone to use it. It has went out then on a gain after a few hours of interruption, and I think they just installing somebody else connection, one time they took mine off and gave it to somebody else by accident. The tech told me that, seems he should be working at a bank to be so honest like that. I find, if you want to know whats going on with your line ask a tech, go to the office and wait around for one if you have too, but you don’t get strait answers by phone or the billing guys at the office. Instead of a honest I don’t know, it is a they be out today or tomorrow to fix, connect, etc. your line? Next week, same thing. You get Useless information. Did the tech test your speed at http://dslspeedtest.digitelone.com/ (That is DIGITEL of course it is fast from you to there office, but as I told them, what about after that, everything so slow as the Internet backbone of your so congested). Try this place instead: http://www.speedtest.net/

I went there and showed the tech and they call back up again to there head office to tell them. You can’t always rely on them, they pretend to know what they doing so you don’t think unprofessional about them, but in long run you figure out just how unprofessional they are, lies and steeling are short term conditions and they going to loose in the end when all there customers go some place else. They get new ones and the old faithful ones move away because it so congested and slow.

I lived in the USA, C0MCAST 8 GIG cable!!! for $45 per month. Never problems. Go to a page and it is like you just loaded it up from your hard drive. Ameritch DSL 768K $19.95 p940. so about the same as PH.

I am a tech, and talked to some people at big servers around. They say China has the best Internet. I read that Philippines is getting good because of there coral riffs so easy to lay fiber optic cable.

If you want to test your connection the best to get is Visual Trace Rout, you can download it from the Internet. It will show you what servers you going through. In fact I found some phone numbers and email addresses of DIGITAL that they not give out, so good place if you trying to get in touch. Yep, DIGITAL has no email address other then the one I found, they don’t give one out. They give you service but it is slow, up to 1 week.

]]> By: echi http://aboutmyrecovery.com/2006/09/22/shopping-for-a-new-cable-broadband-internet-provider/comment-page-1/#comment-273133 echi Sat, 06 Dec 2008 19:19:37 +0000 http://aboutmyrecovery.com/2006/09/22/shopping-for-a-new-cable-broadband-internet-provider/#comment-273133 dont get my destiny...congested na here at new manila...peak hours speed is 128 below...offpeak nga lang bawi 2-3mbps..so kung may insomnia ka at gising ka 1am onwards...destiny na ...hehehe dont get my destiny…congested na here at new manila…peak hours speed is 128 below…offpeak nga lang bawi 2-3mbps..so kung may insomnia ka at gising ka 1am onwards…destiny na …hehehe

]]> By: echi http://aboutmyrecovery.com/2006/09/22/shopping-for-a-new-cable-broadband-internet-provider/comment-page-1/#comment-273132 echi Sat, 06 Dec 2008 19:17:01 +0000 http://aboutmyrecovery.com/2006/09/22/shopping-for-a-new-cable-broadband-internet-provider/#comment-273132 im from new manila Qc...from my experience ...dont go with bayan and destiny if your near hear....bayan dsl gets DC when the bundled landline rings...called them about 5x.well they went here 5x also and replace this and that cofig here and there..but cant resolved the DC problem(they said grounded poste daw)...so i changed to destiny..but the problem with destiny..on peak hour connection 10am-12mn crawling speed about 128kbps below..the upside is on offpeak 1am til early morn , i get speeds up to 3mbps/ down speed 400kb/up is 200..but as i have said only on offpeak hours...planning to get pldt... im from new manila Qc…from my experience …dont go with bayan and destiny if your near hear….bayan dsl gets DC when the bundled landline rings…called them about 5x.well they went here 5x also and replace this and that cofig here and there..but cant resolved the DC problem(they said grounded poste daw)…so i changed to destiny..but the problem with destiny..on peak hour connection 10am-12mn crawling speed about 128kbps below..the upside is on offpeak 1am til early morn , i get speeds up to 3mbps/ down speed 400kb/up is 200..but as i have said only on offpeak hours…planning to get pldt…

]]> By: athan http://aboutmyrecovery.com/2006/09/22/shopping-for-a-new-cable-broadband-internet-provider/comment-page-1/#comment-272921 athan Thu, 27 Nov 2008 01:45:20 +0000 http://aboutmyrecovery.com/2006/09/22/shopping-for-a-new-cable-broadband-internet-provider/#comment-272921 Good day! Somehow, my previous post didn't send successfully. This is a rewrite. I just would like to know if anyone could provide me any suggestion for ISP provider. I have applied for PLDT myDSL but application has been ivalidated due to unavailability of facility/equipment. I am now looking into SMART Bro or Globe prepaid kits. We also have SKY cable service, but am not aware if they offer internet services. I will be using the internet mainly for research/surf/job search. Video/music downloads are not that yet crucial to me. By the way, I am residing in San Joaquin, Pasig. Any input suggestion highly appreciated. Good day!

Somehow, my previous post didn’t send successfully. This is a rewrite.

I just would like to know if anyone could provide me any suggestion for ISP provider.

I have applied for PLDT myDSL but application has been ivalidated due to unavailability of facility/equipment.

I am now looking into SMART Bro or Globe prepaid kits.
We also have SKY cable service, but am not aware if they offer internet services.

I will be using the internet mainly for research/surf/job search.
Video/music downloads are not that yet crucial to me.

By the way, I am residing in San Joaquin, Pasig.

Any input suggestion highly appreciated.

]]> By: frenzy_boy http://aboutmyrecovery.com/2006/09/22/shopping-for-a-new-cable-broadband-internet-provider/comment-page-1/#comment-257407 frenzy_boy Fri, 25 Jul 2008 12:26:15 +0000 http://aboutmyrecovery.com/2006/09/22/shopping-for-a-new-cable-broadband-internet-provider/#comment-257407 Totoo bang maganda ang My destiny? Totoo bang maganda ang My destiny?

]]> By: marvin http://aboutmyrecovery.com/2006/09/22/shopping-for-a-new-cable-broadband-internet-provider/comment-page-1/#comment-241694 marvin Wed, 25 Jun 2008 08:15:09 +0000 http://aboutmyrecovery.com/2006/09/22/shopping-for-a-new-cable-broadband-internet-provider/#comment-241694 Jeez, Here we are almost 2 years after this was first posted and STILL having the same problems. I just moved to Legaspi Towers in Malate, Manila and after 3 months, still have not been able to secure the services of an Internet provider. I tried PLDT first, but "naubusan ng 'ports'...sorry na lang...'" I tried Sky, Destiny, Bayantel, Globe, and Smart - - ALL refused. None of them provided alternatives until I asked, no pleaded, and at least 3 providers didn't even bother to call back. I even tried lesser known providers that I dug up off the net, but apparently they only do dial-up. The only glimmer of hope seems to be coming from SMART, but I'm reluctant to pay P4,000.00 PLUS P10.00/hr of use!! So to hell with the lot of them. I'm cancelling my landline and moving to Sun. Here's a big middle finger for you all. Jeez, Here we are almost 2 years after this was first posted and STILL having the same problems. I just moved to Legaspi Towers in Malate, Manila and after 3 months, still have not been able to secure the services of an Internet provider. I tried PLDT first, but “naubusan ng ‘ports’…sorry na lang…’” I tried Sky, Destiny, Bayantel, Globe, and Smart – - ALL refused. None of them provided alternatives until I asked, no pleaded, and at least 3 providers didn’t even bother to call back. I even tried lesser known providers that I dug up off the net, but apparently they only do dial-up. The only glimmer of hope seems to be coming from SMART, but I’m reluctant to pay P4,000.00 PLUS P10.00/hr of use!! So to hell with the lot of them. I’m cancelling my landline and moving to Sun. Here’s a big middle finger for you all.

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