Comments on: Review of Globelines, Smart Bro, Smart 3g and PLDT MyDSL Internet Services

By: fyb3r0pt1c

fyb3r0pt1c — Sun, 07 Mar 2010 17:01:47 +0000

Hi, just want to know if Globe Broadband Wireless in Cavite between Imus and Dasma area are ok? Thanks.

By: Melvin

Melvin — Thu, 12 Nov 2009 10:13:17 +0000

Lost dial tone and internet last Sept before Ondoy. Till now we have nothing. Damn Globelines!

By: Efren Castro

Efren Castro — Thu, 29 Oct 2009 17:18:27 +0000

This is clear and simple a rip off. Whatever angle you will look at it, this internet providers should know better that they are defrauding the public and therefore, they should be stop doing business. We can live without an internet before, we can live without an internet now. We just don’t need ISPs who do not live up to their promises. It is undemocratic and disservice to the Filipino people. The government especially the NTC should look into these complaints seriously. What is at stake here is public trust and confidence to ISP.

By: Efren Castro

Efren Castro — Thu, 29 Oct 2009 16:52:10 +0000

Hi guys

I just need your input about the Icafe package of Globe. I would appreciate your comments and advise. Thanks.

Efren Castro

MEGA GAMING MODEL

# of PCs GBB Package PC Vendor Price of PC (unit price x no. of units) Price of GBB Dress-up program Other FREEbies PC Specs
5 Freedom 1mbps PC Express i-café kit (Linksys 8 port switch, Linksys 4 port router, 1 DVD super multi drive) 170,750 1,495 Globe-FREE signage; PC Express: (2) 2×6 Ft. PC Express-Globe-Intel Tarpaulins, (1) 9×3 Ft. PC Express-Globe-Intel Tarpaulin, 5 topper, online game posters c/o PC EXPRESS: 1 UPS 500VA & 1 All in one multi-function printer (w/ black & colored ink) PC EXPRESS: Processor-Intel Core 2 Duo E4300 1.80GHz; Motherboard-Intel D926GZAB-L mainboard w/ IPAT; Memory-Corsair 512MB DDR2 667; Graphics-Nvidia 7300GT 128MB DDR3 PCI-Express; Audio-Intel High Definition Audio w/ 5.1 Surround Sound; Network-Intel PRO

10 Trader 1.6mbps PC Express i-café kit (Linksys 8 port switch, Linksys 4 port router, 1 DVD super multi drive) 332,250 2,495 Globe-FREE signage; PC Express: (2) 2×6 Ft. PC Express-Globe-Intel Tarpaulins, (1) 9×3 Ft. PC Express-Globe-Intel Tarpaulin, 10 topper, online game posters c/o PC EXPRESS: 1 UPS 500VA, 2GB USB Pen drive & 1 All in one multi-function printer (w/ black & colored ink) PC EXPRESS: Processor-Intel Core 2 Duo E4300 1.80GHz; Motherboard-Intel D926GZAB-L mainboard w/ IPAT; Memory-Corsair 512MB DDR2 667; Graphics-Nvidia 7300GT 128MB DDR3 PCI-Express; Audio-Intel High Definition Audio w/ 5.1 Surround Sound; Network-Intel PRO

15 Tycoon 2mbps PC Express i-café kit (Linksys 16 port switch, Linksys 4 port router, 1 DVD super multi drive) 495,500 3,495 Globe-FREE signage; PC Express: (2) 2×6 Ft. PC Express-Globe-Intel Tarpaulins, (1) 9×3 Ft. PC Express-Globe-Intel Tarpaulin, 15 topper, online game posters c/o PC EXPRESS: 1 UPS 500VA, 2GB USBPen drive, 2pcs. webcam & 1 All in one multi-function printer (w/ black & colored ink) PC EXPRESS: Processor-Intel Core 2 Duo E4300 1.80GHz; Motherboard-Intel D926GZAB-L mainboard w/ IPAT; Memory-Corsair 512MB DDR2 667; Graphics-Nvidia 7300GT 128MB DDR3 PCI-Express; Audio-Intel High Definition Audio w/ 5.1 Surround Sound; Network-Intel PRO

VII. Do I need to get my broadband package from Globe?
Yes. You will only be able to avail of the special packages if you avail of a GBB package. You will have to pay higher standard market rates if you get the same PCs without Globe Broadband.

VIII. How much per month shall I pay for my Globe Broadband package?
5 PCs 10 PCs 15 PCs
Globe BroadBand 1,495 2,495 3,495
Freedom (1M BPS) Trader (1.6BMPS) Tycoon (2MBPS)

Please note that this rate already comes with a business landline!
You can save as much as P29K per annum versus getting separate services from other providers:

Max Download Speed (MBPS) A B A-B (A-B) X 12
Competitor Globe Savings per month Annualized Savings
Broadband Landline* Total w/VAT* Broadband*** Landline Total
1.6 3,000 1,300 4,816 2,495 - 2,495 2,321 27,852
2 4,000 1,300 5,936 3,495 - 3,495 2,441 29,292

*estimated business MSF for NCR
**with VAT of 12%
***GBB MSF quoted as VAT-inc

IX. How much will I pay monthly after the initial cash outlay?
After paying for the PCs, you will only pay for the equivalent amount of your GBB package + any amount you may spend on IDD or NDD to other telcos (NDD calls to any other Globelines landline in the country are free!!!).
There are no royalty fees or other charges.

X. How does this compare with competitor’s packages?

a. Lower cash outlay versus competitor:

Partner: PC Express

I-Cafe Model Number of PCs
5 10 15
Internet Surfing & Gaming 121,450 236,900 353,350
Mega Gaming 170,750 332,250 495,500
Competitor’s packages 177,240 352,240 527,240

By: abe

abe — Fri, 23 Oct 2009 08:44:39 +0000

I’m currently subscribed to sun wireless broadband. I was hoping to see some reviews about Smart Bro Plan 999 which has a bandwidth of 1mbps because I wanted to know if it would be better to sacrifice mobility over quality of service, but since this review was meant for services made 2 years ago, I can’t really rely on your comments that much. Maybe I can agree on some Customer Support Issues because almost all of them only depend on call centers (BPO).

I would like to know how good or bad the current service of Smart Bro Plan 999 (1mbps) is… the one with a fixed router.
abe´s last blog ..Arnel Pineda doesn’t look good on his new haircut

By: ysmael

ysmael — Thu, 20 Aug 2009 03:22:07 +0000

ang bagal ng internet nakakaasar,,di ko menjoy service nyo… damn,

By: mwnr

mwnr — Wed, 17 Jun 2009 02:44:27 +0000

can we involve DTI about this??

Lahat nalang ng Internet Service providers are poor provider of service

We need some sort of electric shock sa mga ISP na ito that they should get their acts together or else get out!

Sadly I understand if you want service, you have to pay for it. Thus baka maging mahal ang internet service lalo sa mga nag dedemand ng high throughput.

Ang akin lang. THEY SHOULD PUBLISH THE GUARANTEED SPEED, NOT THE BURST SPEED!

By: Lesley Macapas

Lesley Macapas — Tue, 16 Jun 2009 06:31:30 +0000

I’m using Skybroadband, and i haven’t had decent service for almost 3 months of the 4 months i’ve been with them. Sa umpisa lang sila maganda, once you’re hooked, service detoriates. As in really bad, we’re talking no connection at all almost the whole time. I’m normally an easygoing person, but this is too much specially since i work from home and a reliable internet connection is a necessity. I’m already going to consult a lawyer about what i can do to them after all the physical, financial and emotional stress they gave to me. I don’t know what the outcome will be, but these companies shouldn’t be allowed to get away with stealing our hard-earned money and time. If you know anybody who’s mad enough to sue, pls. contact me and we might stand a better chance with a class suit if they know we’re really serious. Thanks!

By: melle

melle — Sun, 14 Jun 2009 02:20:24 +0000

hi, noemi. thanks for your blog and for those who replied to it. i find it very useful in some ways. i was previously subscribed to pldt biz package, which meant, i had to pay the phoneline and dsl service separately at the huge amount of almost P5, 000/month as i used to run a computer shop. to my dismay, i encountered interrupted service on a daily basis. even the frequent reports to 171 nor the visits of the technicians didn’t help that much. technicians would always attribute the problem to defective wires which i had to change, etc. but even after obeying as they pleased, the connection didn’t get any better. the result? i was forced to close the shop! as how can you expect the customers to stay hooked when they would suddenly get disconnected in the midst of gaming or whatever??? of course, that also meant a big loss on my part. again, we, subscribers, ended up as losers. ironically, no refund was even given despite numerous complaints.

next to it, i’ve really been encountering problems with my pldt bundle internet service to date. incidentally, i thought it was a wise decision to have one at home, since pldt was the only phoneline available in our area back then. but i’ve often encountered slow connection or none at all. worse, everytime the technician would come to check our line, i would always be required to change the modem. i never did. i’ve always argued that i do doubt that it wasn’t the one causing trouble. mind you, it’s still the same modem am using now. thank God, connection is a bit better today, so, it’s not really defective. furthermore, as true enough, some bloggers here encountered the same feedback from pldt, needless to say, that it’s not our paraphernalia that does not deliver, it the service which is really poor.

i’ve also tried the smart bro in another biz venture. but i have to give it the benefit of the doubt since at that time, it was still building up.

am planning to switch to globelines soon, since, it, too has bundle offers, and is now available in our area in paranaque. i just hope that the choice would be of a lesser evil as my daughters’ friends are giving the same feedback with pldt dsl. i just have to resort to another option this time. i do hope i won’t regret it.

i do wish, we, as subscribers can come together to call the attention of our providers. our collective efforts can call their attention and hopefully can pressure the service providers to keep to their promise and better yet, improve their services. if i am right, we can actually sue them for tricking us into enticing deals which do not materialize in full.

if the rise of competitors do not challenge these providers to do better, there’s a strong hope that we, with our concerted effort can.

By: Whilyn

Whilyn — Mon, 11 May 2009 07:12:32 +0000

I applied for a globe broadband. Globe asked for requirements and I provided them but they requested for an advance 1 month payment. That was a bit insulting since I actually provided them with more than adequate proof that I am qualified for the post-paid plan. Nonetheless, I paid for the advance payment and did not have long to wait for my installation.

Come Installation day, the tech guys informed me that installation cannot be possible because 3G is not activated in the nearest cell site and they were honest enough to say that I would only get crawling speed without the 3G.

I called up the agent and requested for a refund. To be surprise, they requested me to make a letter indicating that I DON’T WANT TO PROCEED with my application. I was pissed off that such requirements are imposed for refunds. In the very first place, GLOBE was the party without any capacity to render the service.

You may wonder why I am making a big deal out of a letter when I can make a long comment here. Well, I just believe that it is very stupid to ask your customer to make a letter of CANCELLATION when it is an APOLOGY and a REFUND that they should be making.

I have sent a complaint to globe and I copied in NTC. NTC was fast enough (about 3 days) to demand Globe to attend to my complaint. Sadly, GLOBE did not make any calls at all or any reply attending to my concern. All I got was an auto reply informing me to call their customer service. WHAT A SERVICE.

The application was filed January and it is obvious May now. I have been to Globe for three times already. I have provided them with my official receipt for two times already. Just recently, I received a text message informing me that my refund is finally ready to be picked up.

I dropped by their business center (not at all convenient to visit considering the travel time and all), I was requested to surrender the official receipt — two copies of which was previously provided to them. Unluckily, I am not really the person who keeps Official Receipts for 4 months thus I was denied the refund.