I have three internet connections at home: SMART WiFi, Destiny Cable and a pre-paid dial up connection. See I need to be redundant with my internet connection in case one fails. I overheard my daughter complaining to SMART Wi Fi Customer Care over her slow connection. I insisted on talking to them after she filed her complaint. Ever since the [tag]SMART WiFi[/tag] was installed in October 2005, we didn’t encounter internet connection problems.
Being used to Destiny Cable Technical Support expertise for the past 7 years, I was horrified to discover that their customer care is Level 1 meaning all they do is report it to the next level. No wonder a lot of angry SMART WiFi Subscribers flood Ambot AH!. In the first place, their LEVEL 1 support should be able to troubleshoot right there and then. Imagine waiting 24 hours for some technician to call us up and then what happens next? Level 3 technician? This long wait is an unacceptable Service Agreement. In the meantime. I told my daughter to run the CMD and when the DOS box pops up to type, ipconfig /release followed by ipconfig /renew and restart if possible.
I got this email from SMART one hour ago:
Hi Noemi!
My cousin found your blog when he read a blog I had set up to “spread the bad word” about Smart Bro. Just wanted to ask if I could link to your blog as a further testament to the iritating DIS-service of the company.
Check out the blog I created: http://badbadcustomerservice.blogspot.com/
Rona
Service is a GREAT issue for internet providers and they should take great care of giving service to their customers to be in the race, otherwise it will be difficult for them to survive in such a big market.
Wifi in certain areas has alot of problems. If you have cable dsl that would be the one i stick with. Backup dial up is not a bad idea if the cost is low.
dsls last blog post..los angeles cheap dsl.