Along with power interruption, the internet service also got disrupted in the aftermath of typhoon Milenyo (international codename: Xangsane).
When your business is dependent on internet service, a day without it is problematic. Two days without it gets to be “near critical”. Where does one get an internet connection when the whole city has no power?
Go to the nearest Starbucks or coffee shop with generator power and wireless internet
Not just any coffee shop. Earlier in the day, I went to Figaro branch at Salcedo Village to go online. After 3 hours, my battery was dying. Looking around the corners, I was disappointed to see power outlets taped over with a sign “do not plug in here”. Grr, I was willing to pay for the charge. Without electricity, how can I get online? A coffee shop must be generous enough to allow me to charge my macbook and avail internet wi-fi connection. I found a friendly Starbucks Coffee shop at the Walter Mart branch. Apparently, Makati residents also thought of the same idea as I did. The place was crowded. All 4 power outlets were occupied with cellphone and laptop charging. It took me 30 minutes to get a seat near a vacant power outlet. Great! The free Globequest internet wi-fi access (given to me by Globe-Innove last month) came in really handy as I got a fast internet connection.
My daughter and I took turns working on our sites while my patient husband read a book. It usually takes me 2 to 4 hours to work on my sites but I didn’t plan to stay that long. See, a lot of laptop users were eager to go online too and I didn’t want to hog even one precious power outlet. Look at these people huddled in the corner working feverishly on their laptops.
I grew up in a family surrounded by music. Every morning, mom played her Bach or Chopin concert pieces to our delight. We often danced like awkward ballerinas or sat beside her, mesmerized by the melody of her piano pieces. Naturally, she wanted us to learn the piano. With 7 siblings taking up piano, organ and guitar lessons, our parents imposed nightly concerts after dinner. We actually had fun showing off our pieces. As we entered college, our passion for music diminished. Only a brother and a sister continued to hone their musical talent.
I believe that customer service and satisfaction is critical in my webhosting business. In fact, I offer money-back guarantee and refunds for unused months. That’s how confident I am with my services. Happy customers are loyal and even refer you to potential customers. Word of mouth referrals is a more effective advertising medium in the initial stages of business growth. I make sure that valid customer complaints are addressed to immediately. But we in the service industry are just human. What if the customer is rude and cursing at you?
My family is moving to our new home in the Pasig-Markina sometime next year. It’s an exciting move and something to look forward to. One of the things that I will miss in Makati are the array of Cable Broadband Internet providers and free wi-fi hotspots. I just realized how fortunate Makati residents are when it comes to broadband providers. I have been spoiled by 
